The application was created due to the lack of English speaking 911 operators here in Mexico. We heard from many Expats living here in Mexico that they were unable to report emergency situations due to the language barrier. 911 services in Mexico vary from state to state.
Some of the states have a part time operator who speaks English, but that operator is only available at specific times. There are other states that do not have any English spoken operators. This is a big problem if you are facing a life threatening situation and you are unable to explain what type of emergency responder you need.
Most of the Expats living in Mexico have never thought about this issue. Unfortunately, they only find out about this when it may already be too late. It’s important to take all precautions ensuring your protection before these situations arise. We hope that you never have to use our application, but if you do it’s important to know that we will be there for you 24 hours a day and 7 days a week. This insurance will allow you to feel at ease knowing that you are protected at all times and all places during your time in Mexico. The application has built in GPS technology which allows you to report your emergency to us at home or on the road.
The application is very simple to use.
There are 3 emergency buttons that you can push during your emergency. The 3 options are for Police, Ambulance or Fire. When you click which emergency situation you’re having, you can then add a message as well. This message and alert will be received by our team. We will call you immediately to ask for any additional details. Then we will call 911 on your behalf and report this emergency. Once we have reported the emergency, we will call you back to let you know that help is on the way. We will then ask if you wish for us to reach out to your contacts. We will then contact your family back home in the US/Canada if you confirmed. We will also call any neighbors, family, loved ones and even local doctors that you have in your predetermined contacts to let them know about your situation.
We mentioned before that we use GPS technology in the application. This is extremely important because we can send emergency responders to your location even when the situation is not in your home. If you are in a car accident this is key as we can see the location and use this during the reporting to 911. Would you be able to explain your locations to Mexico’s 911 services if you were not at home? Mexico’s 911 does not have GPS capabilities, and so if you called 911 they would not know where you are. You would have to be able to explain where you are and know the streets to give them the address. We can also cover you while you are traveling to other cities within Mexico, or even while you are out just running errands.
Below is a guide to help you get set up:
Step By Step Guide To Setting Up Expat911
It will take around 15 minutes, but once done you will be covered for life.
Hola
Te escribo desde Cancun. Soy periodista. Me gustaría hacerte una entrevista sobre tu aplicación.
Greetings John. Congratulations on your app. Clearly, it has real potential for saving lives!
I’m curious about one aspect. Here in coastal Jalisco, our municipality uses a different call code than 911. I assume that this is true in other areas as well. Does your response team coordinate the number for all the various municipal call services, or do all the emergency services in Mexico use the same call numbers – something comparable to 911 in the U.S.? Thanks!
By way of input: All of the private hospitals in our go-to city of Vallarta require a credit card for admittance, even in an emergency. We have a friend who’s treatment for stroke was delayed several crucial hours due to having forgotten to take her card. You might consider working a reminder for this, plus bringing one’s passport, into your protocols. That and having your client’s medical alerts records on file to pass along to service providers you are contacting. All things easily forgotten in an emergency.
Finally, I’d like to take the opportunity to mention a new memoir ‘The Mexico Diaries, A Sustainable Adventure’ scheduled for release on Amazon Sept. 1, 2018. The book is a rollicking tale of Ex-Pat life in rural Mexico. It will be available as a free download on Kindle for the first five days!
I’ll look forward to hearing more about how your app works and will spread the word!
Hi JP
Terrific idea!! Have you tested this on main roads throughout Mexico? Some areas there is no service. Regardless I will be signing up. $100 for piece of mind? Hell of a value. Also if I have a flat tire or car trouble I can use it!
[…] What Is Expat911 And How Does It Work? […]
The payment process asks for a coupon number. I don’t have coupon. So how do I proceed?
John
Hi John. Do you cover rural areas such as La Penita,Guyabitos and Los Ayala all in Nayarit?
I would like to know if I’m in need of transport to a hospital and only 10 minutes from the San Ysidro border are there services available to take me directly to a U.S. Hospital using Medicare for I am disabled or would I be transferred to a hospital in Tijuana?
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