ExPat911 is a service developed by Expats for Expats.

We decided to make a service to help our fellow Expats with reporting crimes and emergencies. This company was created by two partners who share a combined 45 years of living in all parts of Mexico. We also share a combined 25 years of online experience running a major network dedicated to US Veterans. It was an easy decision to apply this experience to something that would benefit our fellow brothers and sisters who also enjoy living abroad in the great country of Mexico.

Unfortunately, many of our Expats have not been able to break the language barrier. Imagine being in a life threatening emergency situation, and trying to speak to 911 in Mexico. Would you feel comfortable explaining all of your symptoms or explaining about a crime that is being committed in your home? After speaking to many of our fellow Expats, we realized that a service like this was 100% necessary. So we have decided to create ExPat911.

The idea is simple…

When you report a crime or emergency using our app, you will always get a native English speaking operator. We also have people on staff who speak Spanish as their native language. So while you are reporting your emergency to the English speaking operator, someone else will be reporting that emergency on your behalf in perfect Spanish at the exact same time. This will ensure that all of the information is given in a timely manner when seconds could be the difference between life and death.

We also decided to add another important feature which many Expats have told us worries them. In your profile page, you will be able to fill out contact forms. You are allowed to fill in 3 contacts here in Mexico, and 1 contract from the United States. After your emergency has been reported to 911, we will immediately start calling your contacts as well. So now your neighbors can come help you out while you are waiting for emergency services to arrive. Also, your loved ones back home will have been informed of your emergency situation. Most of us have that fear in the back of our minds wondering how will my friends and family know that I have been in an emergency situation. Well now you don’t have to worry. We will take care of that for you.

Your profile page will also have important information about your medical history. You can fill out your blood type, allergies, sickness’s and diseases. This way we can tell Mexico’s 911 exactly what they need to know while they take care of you.

Our service is using the top of the line technology. We incorporated GPS features so that we know exactly where you are located. (You must have mobile data on your phone in order for GPS to work. Some areas of Mexico may not offer this service and we are not responsible for that. All towns and cities do offer this, but driving between cities you may no have this feature available.) This means that if you are covered even when not in your home. If you have a car accident and report the emergency, we can send emergency services to your location.

We have also incorporated many different ways for you to reach out to us. You can just push a button for the specific type of emergency to report it and we will contact you immediately at any time 24 hours a day. You can also use a chat feature which mirrors the likes of Whatsapp with text or voice messages. When your emergency is reported to us, we will see your location and can send help immediately. We will be in touch with you the entire time.