One of the most overlooked services that Expat911 provides is that we will also reach out to your contacts after we have reported your emergency. Our users sign up for our application to feel secure knowing that they can report their emergency to 911 even if they do not speak Spanish. However, we also reach out to your contacts to let them know about your emergency as well. This is another important part of our service to make sure that our users feel comfortable knowing that someone will reach out to their contacts and let them know about their situation.
We added this featured because many of our fellow Expats voiced this concern to us. They realized that if they were ever rushed to the hospital for any reason, their family and loved ones would not even know about the situation they were in. This is why we have a contact section in your profile that you create on our application. We allow one contact from the US/Canada and up to 3 contacts here in Mexico. This way we can reach out to them once your emergency has been reported.
We recommend that your US/Canada contact is a family member who can then reach out to the rest of your family back home. Your local contacts can be neighbors, friends, family or even local doctors. Many of our users like to use their local doctor as a contact because they are comfortable with an English spoken doctor that they usually see during their medical check up’s. This person is already familiar with your medical history and can help you translate at the hospital or even at your house if they can arrive before the emergency responders. We have also found that a neighbor can sometimes respond quicker than the emergency responders. They may be able to come and help you out while you are awaiting the emergency responders to arrive.
This part of the application is just as important to our users as the reporting of emergencies. It gives our users the peace of mind knowing that the people important to them will be made aware of their situation. So please choose wisely when deciding who the best contacts would be when creating your profile with us.
We recommend you watch how-to video before installing and registering
Depending on your device, the first thing you will need to do is download the actual application from the App Store or Google Play Store. You can find the application by doing a search for “Expat911″.
Once you find the application, you will now download and install the application. A logo will be created on your home screen once the application has been downloaded and installed.
Now that you have installed the application to your smart phone, you will need to register your account.
So click on the logo for Expat911 which was created on your home screen. If you do not see it on your home screen, please check in your apps folder.
When you click on the logo, you will be taken to the home screen of the application. The home screen will ask you to log in or sign-up for an account. Please click on the sign-up link.
Now you will be asked to fill in some basic information. Please enter your full name, email and phone number. The email entered is where you will receive all emails from us and will also be your user name for logging in. The phone number is extremely important and must match the phone that you will be using for this service. We will use this number to call you during the emergency situation that you are reporting. Please click next after these steps.
The next page will have more detailed information that needs to be filled out. Here you will enter your date or birth, full address and create your password. When finished entering this information, please click the sign-up button.
At this point your account has been created in our database. If you were to try and log in, you will be told that your account needs to be activated by email activation. Please check your email address that you used when registering. You should have an email from firstname.lastname@example.org. This email may take a few minutes to arrive. If you still have not received the email after 10 minutes, please check your spam or junk email folder.
Once you have received the email, you will click on the link within the email that says “click here to activate account”. A new page will pop up saying that your account is now active. If you try and log into the application now, you will receive a pop up that says your account is still pending payment.
In order to make the payment, you will need to visit our website www.expat911.mx. On the top right corner of the website you will see the Log In link. Click on this link and enter in your email and password that you set up when registering your account on the application. On the left side of the page you will see a link for Orders. Please click here and then click Go Shop on the next page.
On the Go Shop page you will see the option for the Annual Subscription for $ 99.00. Click the Add to Cart button at the bottom of this Annual Subscription. Now click on View Cart. It will take you to the page where you can process the payment by clicking on Proceed to Checkout.
On the next page you will fill out your billing information. You then have the choice of paying by Stripe or Paypal. If you have a Paypal account already set up, then this would be the quickest form of payment for you. If you do not have a Paypal account, then we recommend using Stripe.
Stripe is quick and easy to use. It does not require an account, and you can pay quickly using your credit card. At this point you will have to accept the terms and conditions. You will see a link to view the terms and conditions, and you must check the box that you read and accept these before being able to process the payment.
The final step is to click on the payment button and enter your Paypal or Stripe information.
After you have finalized the payment, you will now receive confirmation emails regarding your payment in your email account. You should receive two emails. One will confirm that your payment has been made, and the other will confirm that you have been approved to use the service. At this point, your account is fully set up and your coverage begins.
You can now log into the app and user our services without issues.
We recommend that you now log in to the application and click on the menu button on the top left. This will open up the menu options and one of those options will be My Profile. Once you have opened this page, you can click on the top right to edit the profile. There is still some information that will be blank and was not required during the initial registration.
The information that you can enter here will have to do with your medical profile which we will use during the reporting of your emergency. You can enter your blood type, diseases, sicknesses and allergies here. At the bottom you will also see a section for Contacts. The contacts are important because we will contact these people for you, once we have reported your emergency. You can enter 1 contact from the US/Canada. Then you can add 3 more contacts here in Mexico.
In order to add more contacts, you just click on the plus sign on the top right of your first contact that you entered. This will open up a new contact form to be filled out. Please click on Save Changes once you have completed the above steps.
You have now completed all of the necessary steps. Your account and profile are now complete which allows us to provide you with the best and fastest service that we can offer.